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Terms & Conditions

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Effective Date: 01/09/2025

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Website: www.permanentline.shop
Business Name: PermanentLine UK

Welcome to PermanentLine UK! These Terms and Conditions ("Terms") apply to your use of our website and any purchase of products made via our online store. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before using our services.

1. Who We Are

We are PermanentLine UK, a UK-based online retailer specialising in semi-permanent pigments for professional and cosmetic use.

Our business operates under UK law and is registered in [England and Wales / Scotland / Northern Ireland, as applicable].

2. Eligibility to Purchase

To place an order on our site, you must:

  • Be at least 18 years old

  • Provide accurate and current information

  • Use a valid payment method that you are authorised to use

By placing an order, you confirm that you meet these requirements.

3. Product Information

We aim to ensure that all product descriptions, pricing, and images are accurate and up to date. However, due to variations in screen settings, the colour or appearance of products may differ slightly from what you see online.

Our semi-permanent pigments are intended for professional use only, unless stated otherwise. You are responsible for using them safely and appropriately.

4. Orders & Payment

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.

Payments are processed securely through our third-party payment gateway. Prices are listed in GBP (£) and include VAT where applicable.

5. Delivery

We offer UK and selected international delivery. Estimated delivery times are provided at checkout but are not guaranteed.

We are not responsible for delays caused by postal services, customs, or other external factors.

More details can be found in our Shipping Policy.

6. Returns & Refunds

Our returns and refunds are handled in accordance with the UK Consumer Contracts Regulations 2013 and our own Refund Policy.

You have the right to cancel your order within 14 days of receiving the goods if they are unused and in their original packaging. Please note:

  • Opened or used pigments cannot be returned due to hygiene reasons

  • Damaged, faulty, or incorrect items can be returned for a full refund or exchange

  • Return shipping for unwanted items is at your cost unless the item is faulty or incorrect

See our full Refund Policy for more details.

7. Intellectual Property

All content on this site, including images, text, logos, and designs, is the property of PermanentLine UK or its licensors and is protected under UK copyright and trademark laws.

You may not reproduce, distribute, or use our content for commercial purposes without written permission.

8. Limitation of Liability

To the extent permitted by UK law:

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website

  • Our total liability for any claim will not exceed the price paid for the product in question

We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. User Conduct

By using our site, you agree not to:

  • Use the site for any unlawful purpose

  • Attempt to gain unauthorised access to our systems

  • Transmit viruses or harmful code

  • Post or share misleading, offensive, or infringing content

We reserve the right to suspend or block access to users who breach these Terms.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy and the UK GDPR and Data Protection Act 2018.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on our website. Continued use of the site after changes are made constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: infopermanentline@gmail.com
 

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